No Need to be Mean.

I had the most interesting phone conversation today.
I answered a call from a man who wanted an out-of-print book. We obviously can't order books that are out-of-print because, as they're no longer being printed, THEY NO LONGER EXIST as new books. I advised him of some websites that carry used or out-of-print books, but he doesn't really "believe" in the internet.
I offered to order him a different book by the same author. This suggestion temporarily assuaged him...but not for long. Why? I will tell you.
This man wanted to MAIL me a check, which I would then use to send him said book when it arrived. Such a lovely conversation ensued that I will recount it for you, word for word. The caps? Those would be him.
"Well sir, I'm afraid that mail orders must be paid for by credit card."
"WHY NOT A CHECK."
"Well, a check requires a picture ID, and I wouldn't be able to verify that through the mail."
"So instead of doing your job correctly and calling the bank to veryify, you won't give me my book?"
"We'd be happy to do a check in person."
"YOU ARE DISCRIMINATING AGAINST ME."
"I'm just following our policy, sir. It's in place to prevent fraud."
(Now, this is where it gets really good...)
"I AM REPORTING YOU TO THE BETTER BUSINESS BUREAU! AND CONSUMER REPORTS! I AM CALLING CONSUMER REPORTS RIGHT NOW!"
"I'm really sorry you're unhappy about our pol--"
"WHY ARE YOU DISCRIMINATING AGAINST ME."
"Sir, I explained to you that this is our policy."
"I'M REPORTING YOU."
"Okay. Now, would you like me to order this book?"
"Yes."
I take his information, he gives it to me, and asks for the number here.
"And are you located by the state house?"
"No, we're quite far from there." I give him the address and he SLAMS the phone down.
I then realize I have accidently given him the number for the second floor. Oops.
I figure that's the end of him. I mean, he hung up on me.
NOT SO FAST.
Unfortunately, since I gave him the number for the other floor, when he calls back 2 minutes later he does not get me.
Therefore, one of our poor new people was subjected to this:
"How can I help you?"
"WHY DID YOU HANG UP ON ME?"
Then, when she looked up his information, he was mad and wanted to know why we had it. Uh, because you just ordered a book from me and I typed it into this handy computer that lets us access said information on each floor so we can look it up and assist you, even if you call a different from from which it was ordered?
And you know that yelling at us was totally the best part of his day--there are people that get off on that type of thing.
I bet he won't even come get his book.
Grumble grumble.