Returning Books.

I've already talked about how irritating returns are. Yeah, we all make mistakes, buy the wrong thing, or get home and realize we can't really afford the new $30 hardcover. That's fine. Not a big deal.
However. Our store policy is clearly posted. We don't take back bargain books, travel books, test prep, or college guides. Why? Well, bargain is all the shit we're trying to get rid of. It's going for seriously reduced prices. If you buy a book for $4.99 that was originally $29.99, consider it a deal. Don't like it? Chuck it. Don't try to bring it back. We. Don't. Want. It. That's why it's in the bargain room. (It's not all crap, though--right now we have all of Augusten Burrough's books in hardcover for $5.98 each. Most bargain books are just leftovers after a book goes to paperback. In the past couple months I've gotten The Glass Castle, Devil in the White City, Notes on a Scandal, and The Line of Beauty.)
Anyway. Travel is non-returnable because, not even kidding, people try to bring back stuff after their trip. Like, very obviously. And test-prep books get photocopied and returned. And college guides? Poured through, used, and then returned. We're just sick of it, so those are our policies. Don't like them? Don't buy books you will want to return when they've served their purpose! THAT IS WHAT LIBRARIES ARE FOR.
So. This woman wants to return some books. No receipt. They're either books we haven't carried (which we also don't take back) or some that we have and are in the bargain room. And one book is damaged. I explain our policies, say that she could try a non-college store for the non-bargain books. She kind of pushes me, but I remain firm. She asks if there is someone else who she can talk to. Nope. I'm the closing supervisor, these are our policies, I have every right to uphold them.
Apparently she doesn't believe me because she walks away and goes upstairs. I promptly call the second floor and say, "Hey, there's a woman in a red shirt coming up. Already told her she can't return her books. Just an FYI."
Does she think we don't communicate? Does she think she's smarter than I am? Does she think someone else is going to give her a different answer?
Apparently, because she marched up to the second-floor desk and said she needed to return books.
Nope. No cigar. We're not idiots, lady. We're not taking your damaged, not-even-from-here books back. I was as nice as possible. Don't try to trick me. That just makes me cross.
And cross Kate is just no fun.