Good Mood.

I was in an exceptionally good mood today. I was looking forward to having dinner with Anne and her family, and then going out with all my friends after. The store was pretty quiet, which was nice, especially since the new girl didn't show up. Again. I would have been lonely all by myself, but the big boss decided to keep me company all day. Which meant I had to talk a lot more than I normally would to non-customers, but also meant that he saw a side of me apart from the 8:30am morning meeting. He actually said, "Wow. You're a lot friendlier later in the day." Yes, yes I am.

Since he was with me all day, he also got a small taste of what it's like to be constantly on the floor. At one point he turned to me and said, "My back is killing." (He obviously didn't have my comfy crocs. Although the thought of him wearing them makes me giggle a little.) Anyway, even my feet ached at the end of the day, and I have serious standing endurance. The extra 30 min on Saturdays really hurts.

So, I was in a good mood all day. I shelved like mad--over a cart, and while it's not as good as the J&J duo, who shelved FIVE carts in one day, I was pretty proud of myself. I even DID NOT let annoying people ruin my day.

Since we were down a person, GM very nicely gave us an extra person to put on the fifth floor. She volunteered to call the people whose special orders had just arrived. Unfortunately, one man she reached FLIPPEd out at her because apparently a tape he had ordered had arrived in book form. She called me and I said, "Thank you for trying to deal with this, but you can just transfer him to me." Oh, silly Kate. She said, "He's really crazy. Reeally." Oh good.

It turns out that he had bought a cassette of learning japanese that was blank. So he came back to the store and reordered it. But when the new order came in, it was a book. I said, "Okay, can I get your last name so I can look up the order?" "I DON'T WANT TO GIVE YOU MY NAME I JUST WANT THE TAPE AND TO RETURN THIS TAPE."
"Well it would really help me if I could look up the order."
"I ALREADY CAME ONCE ON MY OWN TIME AND NOW YOU'RE TELLING ME THAT YOU ORDERED ME A BOOK? A BOOK?"
I finally look up his order and proceed to investigate further. The ordered merchandise appears to be exactly the same as what he read off the cassette.
"Would you read me the ISBN on the back of your tape?"
The ISBN is the same as what the order is, so I'm really confused. I partially say this out loud--"Hmmm...let me check..oh, this is weird...hmm" and the man goes, "So are you saying that the girl doesn't know the difference between a tape and a book? Are you really that stupid?"
I have been really, sickenly sweetly nice. I will not let him ruin my good mood. Will NOT.
And as he starts yelling about now having to waste his own time to bring back this tape and that we're too stupid to order the right thing and THIS IS UNBELIEVABLE I CAN'T BELIEVE YOUR INCOMPETANCE, a very calm feeling washes over me. I will not win. This man is determined to be mad. I have tried everything in my power to make him happy, but he doesn't want to be happy. He wants to yell.
I interrupt his tirade. "Sir, if you bring the damaged merchandise to the store, we will be happy to give you a full refund."
"WELL NOW I HAVE TO WASTE MY TIME TO DO THAT."
"I apologize, but I don't see any other way to resolve this matter. I could try to order you--" I'm cut off.
"GOODBYE."
Well, at least he didn't hang up on me.