Points? They are down.

University students can use their student "points" (basically money their parents load onto their cards) to pay for purchases.
Today we got a call from the University saying that points were down and they were trying to fix the problem. Nothing we could do would help, so we just put out signs informing patrons and apologizing.
"Points are down? What am I supposed to do?"
Well, what do you do when you need to pay for something not connected to the Uni?
"Points are down? That's sad."
Not as sad as you're going to be when I punch you in the face.
"Points are down? When will they be up?"
Totally legitimate question. "I'm actually not sure. It's a university problem, so we're waiting for the call from them."
"But...when do you think they'll come back?" THEY? As in, points are people? Interesting.
"The University didn't give us a time estimate."
"Just...guess. When do you estimate. I really need to buy this?" Okay, changing "think" to "estimate" doesn't fool me. I understand what synonyms are.
"I. Don't. Know. REALLY."
"Hmph."
Hmph yourself. And you don't really need that shot glass. So shut it. Just measure your vodka shots straight into your mouth so you're too hung over TO BOTHER ME.